They charge customs fees and do not refund.
I haven't installed it yet, but the product looks good.
Recommended seller, as described
Recommended seller, as described
Buy it without hesitation.
Return and Refunds
30-Day Return Policy
At StepYours.com, your satisfaction is important to us. If you are not completely happy with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition
- With all original tags attached
- In the original packaging
- Accompanied by proof of purchase or receipt
How to Start a Return
To request a return, please contact our support team at support@stepyours.com.
Once your return is approved, we will provide detailed instructions on how to return your item. Please note that returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, contact us immediately so we can quickly resolve the issue.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods
- Personalized or custom-made products
- Personal care items
- Hazardous materials
- Flammable liquids or gases
If you are unsure whether your item qualifies for a return, feel free to contact us before submitting a request.
Sale Items & Gift Cards
Please note that sale items and gift cards are final sale and cannot be returned or refunded.
Exchanges
If you would like to exchange an item, we recommend returning the original item first. Once your return is accepted, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
For customers within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification.
Returned items must be in their original condition, unused, with tags, packaging, and proof of purchase.
Refunds
After we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, refunds will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us at: